What we offer

Free Cruise Passenger Surveys

We offer free online surveys for cruise passengers, giving guests the opportunity to rate every aspect of their holiday and share honest feedback about their experience.

Our surveys cover a wide range of topics, including:

• The cruise ship and onboard facilities
• Dining experiences and restaurant quality
• Food and beverage options
• Bars and drinks packages
• Entertainment and activities
• Cabin comfort and cleanliness
• Crew and customer service
• Ports of call and shore excursions
• Overall value for money
• Overall satisfaction with the cruise

Passengers are also asked whether they would choose to sail again with the same cruise line or return to the same ship, providing valuable insight into customer loyalty and repeat booking intentions.

The anonymous, aggregated data collected through these surveys helps cruise operators identify strengths, understand passenger expectations, and make informed decisions to enhance the guest experience.

Flexible Reporting and Data Delivery

We understand that every cruise line has different reporting requirements. That’s why we provide our passenger survey findings in a range of formats to suit your business needs.

Our insights can be delivered as:

• Executive summary reports highlighting key findings and recommendations
• Interactive charts and graphs showing passenger satisfaction trends
• Detailed statistical reports with category-by-category analysis
• Dashboards and performance scorecards for easy monitoring
• Raw anonymised data exports (where appropriate) for your own internal analysis
• Custom reports tailored to specific ships, itineraries, or service areas
• Monthly, quarterly, or annual trend reports to track performance over time

Our goal is to present passenger feedback in a clear, meaningful format that helps cruise lines identify strengths, address opportunities for improvement, and make data-driven decisions to enhance the overall guest experience.

Our Approach to Passenger Feedback

We believe passenger feedback should be used to celebrate excellence as well as drive continuous improvement.

Positive reviews and success stories may be featured on our website and promotional channels to showcase outstanding passenger experiences and recognise the high standards delivered by our cruise line partners.

Where a passenger provides constructive or negative feedback and has given their explicit consent to be contacted, we will share the relevant comments and contact details directly with the cruise line. This enables the operator to investigate the matter, engage with the passenger where appropriate, and take any necessary action to improve the guest experience.

Our aim is to work collaboratively with cruise lines by providing honest, data-driven insights that support service excellence, strengthen customer relationships, and enhance future voyages.

Partner With Us

At rateyourcruz.com, we conduct independent passenger surveys to gather honest, real-world feedback from cruise guests. Our surveys cover every aspect of the cruising experience, including ships, cabins, dining, entertainment, bars, drinks packages, customer service, shore excursions, and overall satisfaction.

We transform this feedback into clear reports, data analysis, and easy-to-understand graphs that highlight trends, strengths, and opportunities for improvement. These insights help cruise lines make informed decisions that enhance the guest experience and increase passenger loyalty.

We can provide our findings on a regular basis through monthly, quarterly, or bespoke reports tailored to your needs.

Our approach is collaborative and constructive. We are pleased to publicly recognise and share positive passenger feedback, while working directly and confidentially with cruise lines on areas where improvements have been identified. Our goal is to support continuous improvement and contribute to an even better cruising experience for future guests.